m2selfrepair, smart repair & diagnosis software for all Internet related settings
m2selfrepair leads to huge savings in support costs for KPN, A1, and Swisscom, among others. Reduce the number of calls to your customer care center by rolling out m2selfrepair to your end users as well.
m2selfrepair is a diagnosis and repair software that identifies and corrects faults related to the Internet in real time. It is easily adaptable to meet an ISP’s specific technical requirements. It notifies users of errors the moment they arise and automatically repairs more than 250 different kinds. Read more about our self-care tool below or on the technical specifications page. The screencast on the left shows m2selfrepair in action: notifying the user and automatically repairing an error.
Its main aim: reduction of calls to customer support and increased trust of consumers in their ISP
Real-time diagnosis and repair
R.I.S. (Realtime Intelligent Selfrepair) instantly notifies users of errors the moment they arise and repairs them.
D.O.D. (Diagnosis On Demand) enables users to manually perform a complete system check for all Internet services, including email accounts.
When an error is detected, the faulty settings are repaired immediately. When errors cannot be repaired automatically (e.g. incorrect wiring of hardware), animated visualisations and context sensitive help provide guidance for manual repair. This way m2selfrepair becomes a comprehensive self-care application.
Market leaders rely on m2selfrepair
Some of the major ISPs using m2selfrepair with all of its main components are: » KPN – the leading telecommunications and ICT service provider in The Netherlands, » A1 Telekom Austria AG – the leading Austrian telecommunications company, and » Swisscom (Schweiz) AG – the largest ISP in Switzerland. The number of end users with m2selfrepair, the fully automatic self-care application, is constantly rising and every installation will lead to reduced service and support costs for operators, today and for years to come.
Windows® and Mac OS X, all access technologies, and any hardware
m2selfrepair supports all Internet access technologies, protocols and Internet-related standards: ADSL, VDSL, FTTH, DOCSIS,
WWAN 3G/4G, LTE, WiMAX, WiFi, and many more. m2selfrepair is capable of repairing more than 250 errors automatically,
the exact number depending on an ISPs requirements and infrastructure.
m2selfrepair is designed for both Windows® and Mac OS X.
We support all hardware vendors and all hardware types related to Internet connections.
To find out more about supported technologies and systems, please visit the » technical specifications page.
A self-care tool provides a sense of security
Consumers trust their ISP, when errors are taken care of reliably. The less experienced customer base is profiting the most from the use of real time monitoring of Internet related settings. Thanks to the integrated diagnosis on demand feature and clear error reports m2selfrepair is also attractive to the more tech-savvy users, as it allows them to find out what’s wrong and then let’s them fix errors themselves. Many problems that would lead to calls to customer support are recognized immediately and repaired. Therefore, the number of calls generated is greatly reduced.
Collecting error and user data
Data accumulated by the module » m2reporting is a treasure trove for analysts. m2selfrepair logs all error reports
with unique error codes and user IDs. The integrated reporting system sends all error reports to servers, where the
data is collected.
Analysts have access to very detailed data on the number and type of errors, software distribution and user behaviour. This information allows ISPs to recognize weaknesses, and to react to any arising problems in a timely fashion. Reporting allows ISPs to measure the success of the deployed software solutions and builds the perfect knowledge base for well founded marketing and product development decisions.
m2reporting: That’s why we know that m2selfrepair enjoys high customer acceptance and low software removal rates.
Our technology, integrated help, and animated visualisations
Our selfrepair solution has been developed in house from scratch. We are completely independent of 3rd party
frameworks and server-side components. As any good repair software should be, m2selfrepair is fully functional
if the consumer is offline. Its purpose is to bring users back online as soon as possible once the connection breaks down.
Context sensitive help files (in CHM, PDF, or Webhelp formats) support users and provide additional guidance and instructions.
Detailed animated visualisations enable consumers to solve problems with hardware wiring. » See m2animate for details.
Combining m2selfrepair with Auto Configuration Server (ACS) technology
The repair functionality of m2selfrepair can be further enhanced through the combination with an Auto Configuration Server (ACS). The optional module m2acs enables an ACS to reach beyond the CPE (modem, router) and extend to the client machine. This way the remote repair and configuration of email clients and browsers becomes possible. Even user credentials can be rolled out to all connected client machines through ACS. » Read more about m2acs!
Benefits for ISPs
The use of m2selfrepair, the repair and diagnosis software for all Internet-related settings, will lead to:
- tremendous savings in call center and service costs
- increased consumer satisfaction and trust due to being cared for
- access to client machines (with » m2acs)
- huge amounts of information on client systems and user behaviour through the use of reporting and monitoring tools
- millions of repaired errors that would have lead to calls
- increased reliability and availability of Internet connections
- increased ARPU
- return on investment (ROI) of m2selfrepair on average within 6-12 months