m2animate – precise 3D animated video guides for hardware wiring
m2animate guides consumers and demonstrates the correct wiring of all Internet-related hardware – this reduces the number of calls related to incorrect setup and wiring of modems, routers, and set-top boxes.
Photorealistic 3D visualisations guide consumers step by step through the wiring process of all hardware, including modems, routers, splitters, set-top boxes, phones, USB modems, etc. These videos can be part of self-care tools, Internet installers, connection managers, FAQs, and help files. Additionally, the visualisations can be included in the support area of web portals and as standalone apps on tablets and smartphones. Consumers receive all the help they need to setup their hardware properly.
The main advantage of m2animate: call avoidance.
When all devices are wired correctly, there is no need for additional customer support.
Fully customised to fit ISP requirements
All 2D/3D animations are created separately for every ISP to perfectly match their hardware and branding. This way, consumers will easily recognise every piece. mquadr.at creates animated wiring guides for all hardware necessary for correct Internet or even triple play (Internet, Digital TV, Telephone) setup. All artwork is built in house based on hardware or pre-production images provided by the ISP. All visuals can be delivered in any desired format (flash, mpeg, etc.).
You send us the hardware – we deliver photorealistic animations and easy to follow and dynamic hardware wiring guides: for our software, for your support portal, for PCs, tablets and smartphones.
Great customer experience
All steps of the wiring process – from connecting to a power source to setting up DSL splitter and router cabling – are displayed in high-quality 3D animated visualisations. Constant hardware detection by mquadr.at software ensures that only needed animations are displayed. With m2animate, it becomes easy for consumers to setup all hardware correctly and an ISP’s customers will be pleased with the ease they can wire all hardware completely hassle-free.
Easy to follow guides lead to satisfied customers and less calls.
m2animate is a success and in wide use with ISPs across Europe
Feedback by ISPs, software testers, customer care agents, consumers and usability experts has confirmed that m2animate is highly successful in helping with hardware wiring. The great utility value of m2animate has convinced many ISPs to include our animations in their self-care tools and Internet setup software. Our precise animated visualisations are in use with major European ISPs: Swisscom, A1 Telekom Austria, UPC, KPN, Kabel Deutschland, and many more.
m2animate as a standalone app in the web, on smartphones, and on tablets
Especially for initial Internet setup it is great, when all animations are accessible on a support web site from smartphones and tablets. Just imagine: Tablet or smartphone (for Android, Windows® or iOS) in hand, users are guided through the process of hardware wiring with clear and precise animations. They can easily move from room to room, crouch under the desk and still see all necessary visualisations. As a standalone module – showing step-by-step instructions – m2animate could be included in interactive PDF guides as well. It would improve the customer care area of the ISP web portal as well.